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One of AI’s most hyped products just vanished overnight.
Sora wasn’t supposed to fail this fast. But behind the scenes, rising costs, declining users, and fierce competition forced OpenAI to pull the plug. This isn’t just about one product; it’s a signal of where AI is really headed.
Inside this newsletter:
Why Sora was shut down (the real reason)
Bluesky’s AI lets you control your feed
Apple’s move toward an AI App Store
3 free AI video tools you can use today
Why monitoring kids’ AI usage matters
88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
“The ultimate goal of AI is to build machines that can perform tasks that require human intelligence”
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A Laughter Moment
OpenAI shut down Sora after six months due to high costs, declining users, and competitive pressure, reallocating resources to stay ahead as rivals gained ground and engagement dropped sharply.
Bluesky introduced Attie, an AI assistant built on Anthropic’s Claude, enabling users to create personalized feeds and apps using natural language. It marks a shift toward no-code, user-driven app development.
Apple is expanding Siri with “Extensions,” allowing third-party AI tools to run directly inside it. This move could turn Siri into a full AI App Store ecosystem.
AI is becoming a daily part of children’s lives, from homework help to entertainment, but it comes with risks many parents overlook. It can influence how kids think, expose them to misinformation, and even affect their social development over time.
Without guidance, children may trust AI blindly, share personal data, or encounter inappropriate content. Monitoring their usage helps build critical thinking, ensures safer interactions, and keeps their learning on the right track.
Can shape thinking and reduce critical reasoning
May provide inaccurate or misleading information
Exposes kids to unsafe communities and content
Impacts social and emotional development
Creates privacy and data risks
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